click2dash™ | InsightsAI™

Privacy Policy | Terms and Conditions

Privacy Policy

Privacy Policy for click2dash™ and InsightsAI™


Effective Date: [7/01/2024]


1. Introduction Welcome to click2dash™ and InsightsAI™, products developed and maintained by PW Media. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our app. By using our services, you agree to the collection and use of information in accordance with this policy.


2. Information We Collect


  • Personal Data: Email addresses, names, and contact information.
  • Call Data: Call recordings, transcriptions, and analysis data.
  • Usage Data: Data on how the app is accessed and used.


3. How We Use Your Information


  • To provide and maintain our services.
  • To analyze call data and generate insights using InsightsAI™.
  • To communicate with users and provide customer support.
  • To improve our app and services.


4. Cookies and Tracking Technologies We and our third-party service providers use cookies and similar technologies to track activity on our app and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.


5. Data Sharing and Disclosure


  • Service Providers: We may share your data with third-party service providers to perform services on our behalf, such as call transcription and data analysis.
  • Legal Requirements: We may disclose your data where required by law or to protect our rights.


6. Data Security We implement security measures to protect your data. However, no method of transmission over the internet or electronic storage is 100% secure.


7. Your Data Protection Rights Depending on your location, you may have the following rights:


  • Access: The right to access the personal data we hold about you.
  • Correction: The right to correct any inaccurate or incomplete data.
  • Deletion: The right to request deletion of your personal data.
  • Objection: The right to object to our processing of your personal data.
  • Portability: The right to request a copy of your personal data in a structured, commonly used format.


8. Children's Privacy Our services are not intended for use by children under the age of 13. We do not knowingly collect personal data from children.


9. Changes to This Privacy Policy We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.


10. Contact Us If you have any questions about this Privacy Policy, please contact us ignition@pwmedia.com.


Terms and Conditions

Terms and Conditions for click2dash™ and InsightsAI™


Effective Date: [7/01/2024]


1. Introduction These Terms and Conditions govern your use of click2dash™ and InsightsAI™, products developed and maintained by PW Media. By using our app, you agree to these terms. If you do not agree, do not use our app.


2. Use of Service


  • Eligibility: You must be at least 18 years old to use our services.
  • Account Creation: Users can access their account on the platform using their Google credentials via Single Sign-On (SSO). By doing so, you agree to the terms of service of the underlying platform.
  • Prohibited Activities: You may not use our app for any unlawful or prohibited activities.


3. Intellectual Property All content, trademarks, and data on our app are owned by us or our licensors. You may not reproduce, copy, distribute, or create derivative works without our permission.


4. Call Tracking and Analysis By using our app, you consent to the tracking, recording, and analysis of your calls by third-party services. This is necessary for providing the core functionalities of click2dash™ and InsightsAI™.


5. Limitation of Liability We are not liable for any indirect, incidental, or consequential damages arising from the use of our app. Our total liability to you for any damages shall not exceed the amount you paid us for using the app in the 30 days preceding the date the claim arose.


6. Termination of Service We reserve the right to terminate or suspend your account if you violate these terms. Upon termination, your right to use the app will immediately cease.


7. Governing Law These terms are governed by the laws of the state of Maryland. Any disputes arising from these terms shall be resolved in the courts of Maryland.


8. Changes to Terms and Conditions We may update these Terms and Conditions from time to time. We will notify you of any changes by posting the new Terms and Conditions on this page.


9. Contact Us If you have any questions about these Terms and Conditions, please contact us at ignition@pwmedia.com.


10. Call Evaluation Disclaimers and Advisory Limitations


From time to time, the Services may include performance evaluations or coaching recommendations based on the analysis of recorded calls. These evaluations are provided for informational and advisory purposes only and are not intended to be a comprehensive assessment of personnel performance, management effectiveness, or operational outcomes.


Any insights or suggestions presented within call evaluation reports (including, but not limited to, recommendations related to conversion strategies, tone, or phrasing) should not be treated as binding direction. The responsibility for interpreting and acting on this information lies solely with the client.


Franchisees are expected to review all call-related performance discussions, conversion concerns, or personnel training questions with their assigned Regional Support Manager (RSM) before making any decisions.


No representation or warranty is made regarding the accuracy, completeness, or future impact of any recommendation. We disclaim all liability for any damages, including but not limited to loss of revenue, personnel disputes, or misapplication of coaching advice.